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Image Appraiser

Economical Insurance

This is a Contract position in Ottawa, ON posted June 29, 2021.

Image Appraiser


Work is a big part of our lives, so it makes sense to choose a company that offers truly rewarding work. At Economical Insurance®, your contributions, creativity, and energy won’t go to waste. Our passionate culture and pioneering mentality infuse everything we do, which is why our one-million-plus policyholders know we’ll protect their homes, businesses, farms, cars, and pets like they’re our own. 

We’re not afraid to see how far we can push the envelope to make insurance better. Our family of companies includes Sonnet, the only Canadian home and auto insurer offering a fully online buying experience, and Petline, the largest Canadian pet insurance company. We’re also preparing to become a publicly traded company, a once-in-a-lifetime career opportunity for everyone who joins our team. 

If you’re looking for a company that takes care of its people – and its customers – and has a track record of doing big things, get ready to love it here. 

In this role, you will be: 

Reporting to the National Auto Appraisal Team Leader, the Appraiser will be accountable for the direct handling of moderate to complex physical damage appraisals, assess damage, and responsible for reviewing, monitoring and assuring that appraisal compliance is achieved within the preferred vendor network and on remote repair facilities. The candidate will also be liaising with the certified Economical repair facilities to establish and build an environment of mutual respect and trust. The Appraiser is responsible for pursuing a cost-effective avenue for repairs, preparing estimates, and negotiating with repair facilities. 

This position will work from home and may be required to occasionally work from the office.  Therefore, candidates should be within a reasonable commuting distance of either the Montreal or Ottawa offices. 

What can you expect in this role? 

  • Reviews the physical damage appraisal provided by the preferred vendor program 

  • Completes appraisal and negotiates with repair facilities on proper repair methods and pricing 

  • Controls expenditure to repair facilities by following up promptly on further damage reported by the repair facility 

  • Completes remote appraisals and negotiates with third parties (facilities that are not part of preferred vendor program) 

  • Review and produces estimate under our Photo Image Capture in Auda-Target system for non-preferred shops 

  • Review subrogation estimates for proper repair methods and pricing 

  • Assists and cooperates with colleagues during busy periods 

  • Processing total loss claims uploaded by preferred repair facility in an expedited manner  

  • Completes vehicle re-inspections uploaded by preferred repair facility (audit quality control) 

  • Participates in various team and performance meetings 

  • Covers all regions within Canada (become familiar with various regional differences) 

  • Communicates in a professional manner (written and verbal) 

  • Completes Autosource information documents for total loss files and stolen (not recovered) vehicles when requested 

  • Provides technical expertise (assistance) to adjusting staff when requested 

  • Maintains a high level of expertise in automobile repair techniques, estimating software and hardware and vehicle evaluations 

  • Provides possible new methods to improve current workflow for team leader review 

  • Maintains and updates job skills 

  • Performs desk audits to assure compliance within the CERF program 

  • Handles complex day-to-day physical damage issues 

  • Runs reports on trends and assists in providing details in a timely manner 

  • Handles towing issues 

  • Assists with total loss assessment when required 


What do you bring to the role? 

  • Fluently Bilingual, English and French 

  • Minimum 2 years of direct experience either appraising/estimating automobile physical damages or working within an imaging desk or equivalent role 

  • Certified Auto-Body Repairmen License (class A or B / 310B Journeyman OR Red Seal) is preferred. 

  • Priority will be given to applicants with a GAA license. Candidates without the GAA license will be considered if they successfully complete the related challenge exam within a required timeline of their start date with Economical Insurance. 

  • Proficiency with Audatex estimating software is required 

  • Technical knowledge of auto body collision and mechanical repairs 

  • College/university/technical degree is an asset  

  • Must have good working knowledge of the collision industry 

  • Must be able to work with minimal supervision 

  • Completion of I-Car and/or technical courses is an asset (continued education will be required) 

  • Must be proficient with Windows operating system and Microsoft Office (Excel) 

  • Heavy equipment knowledge will be an added asset 

  • Great communication skills 

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter. 

Go ahead and expect a lot – you deserve it. 


We offer:  

  • Competitive salaries, with potential for an annual raise and bonus 

  • Pension and savings programs, with company matched RRSP contributions 

  • Generous time away, including vacation and personal needs days 

  • Paid volunteer days and company matching on charitable donations 

  • Educational resources, tuition assistance, and paid time off to study for exams 

  • Two annual wellness campaigns – participants earn up to $300 each year to spend on almost anything supporting health and work-life balance (think things like spa days, daycare, pet grooming) 

  • An unlimited employee referral bonus program 

  • Flexible work schedule 

  • Discounts on products and services 


To complete the online application process, you’ll need to upload your resume and cover letter in one document. The posting will close at midnight on the deadline date; in order to successfully apply, please ensure your application is submitted by 11:59 p.m. the day before the deadline.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: .

Visit to learn more about us and what we’re up to.