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Medical Client Services Representative


This is a Contract position in Ottawa, ON posted November 11, 2020.

Do you have outstanding customer service and administrative skills?
Are you looking to work for a socially conscious company?
Do you want to make a meaningful impact in the world of medical product innovations and distributions?
Are you looking for an opportunity to challenge yourself?
I may have the perfect role for you!
We are helping our client – in the Health Care industry and is a world renown leader for their research and medical product innovation located in the West end of Ottawa (Kanata area). They currently have an opening for a medical client service representative to join their growing team. This will start on a contract basis, and based on performance and fit, can be eligible for permanency!
SHIFT: 9:00 AM – 5:00 PM Monday to Friday, with one day a week requiring you to work from 12:30 PM – 8:30 PM. Your average hours of work per week will be between 37.5 – 40 hours, based on needs.
Pay: $21 – 22/hr.
What you will be doing as the Medical Client Representative:

•Co-ordinates the receipt of commercial and clinical orders and ensures the accurate entry into the company’s order entry system.
•First line for customer complaints and logging formal complaint process for action.
•Maintains customer folder with required supporting documentation for each customer including customer set up information, licenses and regulatory documentation.
•Establish and maintain professional business image through appropriate business communications (verbal, written and electronic), dress and behavior
•Initiates billing and shipping documents through use of current system following guidelines/procedures for customers as documented
•Develops and distributes reports as may be required by accessing databases or spread sheets.
•Other unspecified tasks as may be required to accomplish business objectives or company goals that are reasonably related to the general job description.
•Receives and directs incoming phone calls and faxes
•Communicate ordered sales to regional and territory managers in order to track shipments to customers.
• Work for a socially conscious company
• Contribute to the development of innovative medicinal products
• Join a large organization with offices located worldwide

•2+ years in an administrative/customer service position
•Fluent in English (written/read/spoken). Bilingualism in French and/or Spanish would be considered an asset
•High School Diploma or equivalent
•Proficient in Microsoft Office Products, especially Excel, Word, Teams
•Detail orientated, conscientious, demonstrates a friendly and helpful demeanour
•Excellent Communication skills – verbal, written, electronic, Telephone skills
•Ability to Multi-task , Problem Solve

Does this sound like something you are interested in? If not, share this with your family and friends if you think this is something they would be interested in!
Get in touch with us ASAP!
We are looking forward in placing you for this fantastic opportunity!!! All applications will be reviewed but only qualified candidates will be contacted. Thank you so much for your interest and we look forward to meeting you!
randstad canada is the canadian leader for staffing, recruitment and hr services. as the only fully integrated staffing company in the country, we understand the recruitment needs and demands of employers and job seekers across all levels and industries. through our insightful knowledge of local markets, employment trends and global network of recruitment experts, we are shaping the canadian world of work. our national network includes 55 offices in 7 canadian provinces, from british columbia to nova scotia.


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