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Representative, Customer Service

First National Financial LP

This is a Contract position in Ottawa, ON posted June 4, 2021.

Working together to be our best!

First National is Canada’s largest non-bank lender, originating and servicing both commercial and residential mortgages since 1988. Over the past thirty years, we have been committed to hiring the best and brightest with over 1,000 proud team members. Through cooperation, ongoing coaching, development opportunities and a culture that celebrates both hard work and teamwork, First National team members are supported to lead, learn and grow.

If you are ready to join First National’s dynamic team, while working hard and having fun doing it, we invite you to apply online and let us know how you can be part of our success story.

We are hiring a Representative, Customer Service!
 

Reporting To:

Supervisor, Customer Service

Full-Time/Part- Time:

Full-time

Posting Date:

June 4, 2021

Closing Date:

June 18, 2021

Hours of Work:

12:00 p.m. – 8:00 p.m.

Grade:

Office Location:     

4

Downtown Toronto/Virtual

Great location! Steps away from the main public transit station

What we offer:

Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!

*Eligibility for benefits is dependent on the terms of employment

 

 

 

The Opportunity:

The Customer Service Representative is responsible for ensuring all client inquiries and requests are dealt with and processed on a timely basis and in accordance with company policy.

  • Answer incoming calls on the customer service queue and make outbound calls when necessary
  • Handle between 65 to 75 calls a day
  • Identify, solve and/or confirm inquiries and requests received by fax, mail and email
  • Follow-up with client to confirm resolution and customer satisfaction
  • Coach new Customer Service Representatives by assisting them in learning the department’s policies and procedures through job shadowing
  • Provide assistance to the various residential administration departments when required
  • Prepare mortgage discharge and assumption statements
  • Promote online and phone services
  • Ensure client privacy is protected at all times
  • Listen to client problems and take the appropriate problem-solving steps
  • Complete special projects as assigned by the Manager

 

The Requirements Needed:

  • Completion of Post-secondary education and/or equivalent work experience required
  • Mortgage experience an asset
  • Competency in MS Office; capacity to learn new technologies/systems

 

Why join First National?

  • Bright open concept office environment
  • Large kitchens with a coffee and latte maker to enjoy at no cost
  • Supportive teamwork focused environment
  • Collaborative entrepreneurial spirit
  • Opportunities to give back to the communities and work through events focused on a variety of charities
  • Ongoing social events throughout the year
  • Extensive training programs to set our employees up for success

  

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.

 

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca.

 

We would like to thank all applications for their interest, but only candidates selected for an interview will be contacted.

 

 

 

Apply Now