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Application Support

CGI Group

This is a Contract position in Ottawa, ON posted June 30, 2021.

Meet our professionals CGI Insights you can act on Position Description: We are Canada’s largest independent information technology services firm, and after 40 years, we’re still growing We have a challenging career opportunity for Application Support to work for our Financial Services Industry.

Your future duties and responsibilities:
• Building and maintaining relationships with the application owners and managers within our client organization
• Managing critical incidents , gathering key information from supporting sources on the call, effectively determining appropriate courses of action, engaging and escalating involvement of required resources (from CGI, from the customer and/or from supporting vendors), to efficiently close the problem
• Create and improve processes to manage all incidents according to applicable priority for resolution in line with defined service level objectives
• Management status and service level objective reports
• Providing guidance to the offshore team, ensuring services are being delivered according to the contract
• Providing team feedback and developing action plans to remediate issues, identifying processes and skills required for continuous improvements in knowledge
• Working on development task during non-support hours hours
• Enhance the existing systems by implementing minor enhancements
• Identifying and developing new business opportunities
• Assist with the day to day management/troubleshooting/fault isolation process for application problems on a 7/24 basis.

• Managing multiple testing environments (UAT, Staging, Pre-Prod) and related contentions Supports deployment activities, managing implementation issues to resolution
• Deploys automated code to production.

Required qualifications to be successful in this role: Technical Requirements:
• Expertise in writing and running SQL queries to manipulate large databases
• Programming Languages: Java, perl script, HTML, SQL
• Strong knowledge of reading logs, and Blob data.

• Experience using related SDLC and CI (continuous integration) tools such as JIRA, Confluence, Bitbucket, and Git.

• Operating Systems: UNIX, LINUX, Windows
• Experience with Unix/ Linux commands
• Knowledge of Cloud, Network, Loadbalancer(s), DNS, TCP/IP, SFTP/SSH, clustered web servers, clustered application servers, and highly available/scalable web architectures and disaster recovery techniques.

• Strong automation experience would be helpful
• Experience with XML, XSD, WSDL, and JSON based web services
• Managing the delivery of IT services
• Troubleshooting skills
• Leading and/or working with teams locally and remotely Assets:
• Willing to improve skill set through technical training and adhoc technical engagements
• Willing and eager to learn in different business and technology domains
• Willing to work under pressure
• Willing to work within a larger group
• Willing to work in a multi-vendor environment
• Willing to work outside business hours
• Willing to be on-call 7×24
• Excellent communication skills with the ability to manage through difficult situations when dealing with Severity 1&2 incidents, including communication to stakeholders and upper management
• Must be client focused
• Must be a Team player Skills: Linux What you can expect from us: Build your career with us.

It is an extraordinary time to be in business.

As digital transformation continues to accelerate, CGI is at the center of this change-supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals.

As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership.

All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation.

Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.