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Distributel: Bilingual Technical Support Specialist


This is a Full-time position in Ottawa, ON posted April 10, 2021.

We are seeking individuals who are looking to join a fast-paced call center environment with a fun team that includes incentives, recognition, and lots of growth opportunities.

Does that interest you?

If so, Distributel is the place for you!

We are actively looking for new hires that can work from home.

Still interested?ABOUT THE OPPORTUNITY:Reporting to our Technical Support Supervisor as our Technical Support Specialist, your troubleshooting and problem-solving skills will see you succeed.

You are passionate about providing exceptional customer support by ensuring we process and implement our services in a timely and effortless manner.

We believe in doing “WHAT’S RIGHT” by our customers!Take ownership of customer’s technical issues and see problems through to resolution; Guide our customers through the troubleshooting process by working closely to gather the appropriate information; Engage the escalation team for assistance with unresolved queries; Coordinate withother departments and/or carriers when required; Be an ambassador for the customer by identifying improvements, providing feedback and proposing solutions; Provide Exceptional Customer Service!his is a Work from Home position, based out of Ottawa and surrounding areas.Skills And QualificationsBeing fluently bilingual in French and English is a requirementKeen interest in home networking, home computing.Previous experience in a call center or customer service environment is an assetPositive and enthusiastic attitudeProfessional demeanor and dependable work ethicStrong knowledge of PC navigation and Microsoft Office productsWORK FROM HOME REQUIREMENTS:High-speed internet access; Home offices are required to be hazard-free, private, and quiet; a video tour of space may be requiredSCHEDULING AND ONBOARDING Training schedule for the first two weeks will be Monday to Friday from 9 am to 5 pmWork schedule subsequent to training would include shifts from Monday to Friday between 8 am 9 pm and weekends between 9 am 5 pmWhat We Have To Offer…Experience a wealth of opportunities that only a growing company can offer by joining a dynamic team that’s vigilantly working together in reshaping the telecommunications landscape; Working from homeInsurance benefits (Medical, dental, life insurance, travel insurance, long term disability coverage, employee health spending account)Monthly performance-based incentives and rewardsOnline paid trainingDiscounted Distributel products and servicesGenerous paid vacation and personal time A great work environment with organized social eventsGrowth & developmentBusiness-casual working environmentAnd much more……Distributel connects Canadians to the people, passion, and priorities that matter.

Join us in our mission to provide a true alternative to Canadian consumers!Diversity and inclusion are important at Distributel.

We appreciate the uniqueness of all individuals and believe that our differences are what make us stronger.

Distributel is committed to providing a work workplace that ensures equal opportunities, development, and advancement for all current and future employees.COVID-19 CONSIDERATIONS: We are accepting applications and conducting telephone/video interviews.

To ensure the safety of our staff we are following all Public Health Safety requirements.

Social Distancing is mandatoryPowered by JazzHRJbYCBnJzPb