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TD Visa Insurance Sales and Activation

TD

This is a Contract position in Ottawa, ON posted January 4, 2021.

Company Overview

What We Offer
As part of our Contact Centre team, you will:
Feel prepared and confident for success after completing our training program and receiving dedicated
coaching support.
Grow in a continuous learning environment, with ongoing coaching, and customized development paths
to help you achieve your goals and build an exciting and unique career at TD.
Thrive in an environment where diversity and inclusion are part of our core values; where you can bring
your whole self to work and celebrate diversity at work and in our communities.
Enjoy a competitive salary, pay for performance incentives, reward & recognition programs, and a
benefits package that helps our colleagues achieve financial, mental, and physical well-being.

Department Overview

”Welcome to TD. How can I help?”
Helping is at the heart of all we do within TD’s contact centre, and we’re proud of the value we deliver for more than 25 million Customers.
Every day is an opportunity to learn and grow, and help our Customers feel confident that we’ll be there for them anytime they need to call us…. buying their morning coffee, shopping online, paying their bills, or planning for that next trip.

Job Description

What You’ll Do
The Insurance, Sales & Activation team is here to educate Customers on the value of balance protection; then, customize product solutions to ensure our Customers can feel confident that they are adequately protected against an unexpected life event that might make it difficult or even impossible to meet their credit obligations.
You are the voice of TD and your role is to:

Think Like a Customer by asking questions and actively listening so you can effectively offer product solutions to our Customers on every call, delivering legendary experiences and trusted advice.

Act Like an Owner by contributing to an engaged culture that is committed to delivering business results and contributing to our communities.

Execute with Speed and Impact by coming into work at your scheduled time, identifying and meeting your Customers’ needs and protecting the Bank from risk.

Innovate with Purpose by listening, asking questions, and finding ways to simplify the way we work; solving problems effectively the first time.

Develop Yourself and Colleagues by embracing diversity and respecting your team; sharing what works and supporting one another to meet more Customers’ needs and achieve personal career goals with TD.

Requirements

Who You Are
You are passionate about understanding each Customers’ needs so that you can provide the right advice and solutions to deliver a legendary Customer experience every time.
You love a good challenge! In this role you will demonstrate resiliency and have a passion for offering our customers our products on every call. You can effectively multi-task, sourcing relevant information quickly to support decision making and effective problem solving. You are able to take complex information and communicate it in a clear and easy to understand manner.
You are dependable, and you take pride in developing your knowledge and expertise to consistently deliver strong performance.
You are flexible and thrive in an environment of change. You consistently demonstrate a positive attitude, resiliency, and willingness to do things differently.
Internal
You enjoy working with a diverse team and appreciate the value of perspectives other than your own.

Hours

37.5

Inclusiveness

Your Commitment
Location – Ottawa, Ontario
Training Commitment (Full time hours)
Training consist of 7 weeks and is scheduled at 37.5 hours per week for both part-time and full-time
colleagues. Training is generally scheduled from Monday to Friday between 4pm-12am.

Scheduling Commitment
Full Time – You will be scheduled a set schedule between business hours of 8am-12am M-S.
Part Time – You will be scheduled for a minimum of 22.5 hours per week, and shifts will range from 4-8
hours. You must be flexible to work between the hours of 7:00am-12:00am, 7 days a week.

What’s Next
Are you ready to choose TD and be part of exceptional team of individuals who are committed to
making a difference in people’s lives, at work and in the communities, we live in?
We want you! Apply Now…