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Technical Support Representative – Bilingual

Nordia inc.

This is a Full-time position in Ottawa, ON posted April 1, 2021.

Your role at a glance You’re interested in technologies, you’re bilingual, and you love sharing your knowledge with others?

Are you looking for a career that will allow you to work from home and put forward your customer service skills?

If so, we have the perfect opportunity for you within the Nordia Moncton.

As a technical support representative, you will help customers of Canada’s largest communication company solve technical problems related to their products and services.

You will also answer their questions and propose new solutions adapted to their needs.

What your day will look like As a technical support representative, you will: Diagnose and execute technical troubleshooting for phone, internet and television products; Provide expert information or advice to customers on the products and services; Promote complementary solutions according to the needs and habits discussed with the client.

Here’s what you need to join the team Be fluently bilingual (English and French) with excellent oral and written communication skills; High school diploma or the equivalent completed; Ability to work in a computerized and fast-paced environment; Excellent analytical and problem-solving skills; Must be comfortable with new technologies, different web browsers and have a strong technical understanding of various operating systems such as Windows and Macintosh; You must be able to work from home (an asset).

You can discuss this in more detail with our recruitment team.

Finally, a flexible schedule is key.

We have to be able to serve customers when they need us (during the day, evening, or weekends) – that’s what customer service is about What we offer Competitive wage of $15.25/hour; Monthly performance-based incentive; Bilingual premium; Overnight and weekend premiums; A weekly schedule between 37.5 and 40 hours; Fully-paid professional training and all the support to help you reach your potential; Complete benefits plan after 6 months of service including: Comprehensive insurance (medical, dental, and life insurance); Great discounts on telecommunications products and services.

Why Nordia?

It’s simple: our top priority is to provide a rewarding environment for our employees.

That’s why we are proud to offer competitive compensation, a stimulating work environment, and excellent benefits.

According to our most recent internal survey, our employees confirm it: 90% of them would recommend Nordia as an employer to their family and friends We are also on Waterstone’s prestigious list of Canada’s Most Admired Corporate Cultures, and we were recognized for our excellence in human resources at the recent Dunamis Awards gala.

Want to learn more about our career opportunities and what makes Nordia the best place to work?

Click here to find out