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Transitional Support Services Worker (TSS)

Canadian Red Cross

This is a Contract position in Ottawa, ON posted May 18, 2021.

The Canadian Red Cross is looking for Transitional Support Services Workers (TSS) in our Chatham-Kent and Sarnia branches. Reporting to the Clinical Supervisor, the Transitional Support Services Workers (TSS) is overall responsible for supporting clients during the transition from hospital to client’s home in accordance with established service plan.

 

Who you are:

  • You are a self-starter and able to work in an environment with ambiguity
  • You are supportive, and productive team member, and preferably can demonstrate a high level of awesomeness.
  • You excel in a matrix environment and will understand and value the need to work collaboratively with colleagues in a structure that is designed around the philosophy of “One Red Cross”.
  • You are a dynamic, experienced professional who embraces the fast-paced environment of an organization that responds to the key issues of our time.
  • You pay attention to detail, have a positive professional attitude, and the ability to work interdependently with colleagues from various programs.

 

You will enjoy:

  • Culture: an organization that is guided by our fundamental principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality
  • Opportunity: to work with the best and brightest in the non-profit field, in an environment that promotes continuous learning, creativity and collaboration
  • Meaningful Work: you will play an integral role in client wellbeing and contribute to saving lives

 

RESPONSIBILITIES/ACTIVITIES

General Application

  • Provides support to client during hospital discharge process as required
  • Supports client during the transition from hospital to client’s home in accordance with established service plan
  • Completes basic errands as required, in accordance with established service plan.
  • Completes basic home management duties, in accordance with established service plan. 
  • Completes risk analysis of home using standardized Risk Assessment tool
  • Facilitates client and caregiver engagement., i.e. providing applicable information on client related issues
  • Facilitates referral to Community Support Services and discharge process as per program guidelines

 

Nutrition and Food

  • Prepares nutritious meals as required
  • Safely and hygienically stores and handles food

 

Maintains a Safe Environment

  • Handles and stores hazardous products safely (WHMIS)
  • Maintains comfort and safety of client’s immediate environment
  • Identifies and reports any unsafe or hazardous equipment and situations to supervisor
  • Takes measures to ensure personal safety
  • Takes measures to protect the health and safety of clients

 

Reporting and Communication

  • Observes and reports any concerns related to the client or their environment to the immediate Supervisor
  • Validates individual’s communication
  • Seeks direction from Supervisor as appropriate
  • Reports activities and/or observations to Supervisor as appropriate

 

Other

  • Perform other related duties as assigned and required; in consultation with Supervisor
  • Provides companionship
  • Maintenance of confidentiality of clients

 

Qualifications

The minimum qualifications for this position include Standard First Aid and CPR-C.

Interpersonal skills typically gained through daily living skills.

 

Demonstrates Fundamental Abilities

Participates as a member of the core/support team:

  • Follows care plan as identified by the appropriate funder agency
  • Does not exceed the boundary of the therapeutic/professional relationship
  • Acknowledges limitations: keeps within role and knowledge base

 

Demonstrates acceptable work habits

  • Adaptable
  • Dependable, punctual
  • Able to manage stress
  • Thorough
  • Accepts suggestions
  • Interacts well with others
  • Maintains professional appearance
  • Maintains confidentiality of information about clients, caregiver/family and the Canadian Red Cross Society

 

Please note that there is no relocation package for this position.

This position requires a successful Canadian criminal record and Vulnerable Sector Search, reference check, valid provincial driver’s license, TB test and First Aid certification.

 

The Canadian Red Cross is committed to gender equality and social inclusion in our workplace. All qualified applications will receive consideration without regard to sex, gender identity, gender expression, sexual orientation, race, ethnic origin, color, religion, nationality, disability, age, or any other characteristic protected by applicable law. We encourage all qualified persons to apply particularly Indigenous peoples, persons with disabilities, ethnic minorities, visible minorities, and others who share our values and contribute to fostering an inclusive and diverse workplace.

Please notify us as soon as possible of any adaptive measures you might require at any stage of the recruitment process.