Lot Attendant

Indigo Park is an industry leader and the most respected brand in parking and individual mobility, providing cutting-edge technology and innovation every step of the way. Our success comes from providing tailor-made, innovative solutions, first class customer service experience, continual evolution and an advanced vision of parking facilities. Active in 11 countries and with more than 2,000 employees in Canada, we are present in airports, hospitals, hotels, clinics, school boards and more! Indigo believes that its strength lies primarily with its employees and is committed to sharing its success and promoting team spirit with them.

Job Description
Do you have a love for cars? Are you a people person? If so than Indigo Park has the perfect job for you. We are currently seeking a Lot Attendant for our Ottawa Hospital location. The Lot Attendant is the first point of contact for arriving customers and assists in directing them to the appropriate parking locations. The Lot Attendant must ensure we consistently meet customer and client’s expectations by providing excellent customer service. They are also the ambassador for the company as well as the venue.

Why Join Indigo?

• Growth in a dynamic and supportive team
• Employee Referral Bonuses
• Sites easily accessible by public transit

What Would You Be Doing?

• Greet customers in a friendly manner when they arrive on site
• Calculate the parking charges and collect fees from customer, making change and cash handling (if applicable)
• Making sure that traffic flows smoothly
• Assist customers on how to use pay stations
• Ensure all signs are posted and in good condition
• Monitor lot and check for parking space availability
• Manage, assist and advise clients on the parking rules and procedures (prices, troubleshooting, opening hours, etc.)
• Keep the workplace clean at all times – daily cleaning of gate, machines, and booth
• Follow proper procedures in case of accidents or towing vehicles
• Check for parking space availability and notify customers if lot is full
• Serve the customer according to the standards and procedures established by Indigo
• Duties as assigned by manager

What Are the Working Conditions?

• Operation runs 7 days a week, 24 hours a day
• Must be able to stand and walk for long periods of time
• Must be able to work outdoors in all weather conditions and frequent exposure to all temperature conditions
• Frequent bending, stretching, kneeling, and twisting
• Lifting up to 20lbs may be required

What Are We Looking For?

• Excellent interpersonal and customer service skills
• Must be able to speak fluent French and English
• Punctual, mature, and reliable
• Ability to clearly and accurately communicate both written and verbally
• Ability to work efficiently under pressure in a fast-paced environment

What Will Set You Apart?

• Results-oriented individual with a concern for accuracy and customer relations
• Exceptional time management and organizational capabilities
• Cash handling experience is an asset
• Flexible schedule and ability to work evenings and weekends if necessary
• Ability to work well in a team-oriented environment

The composition of Indigo’s workforce reflects a wide variety of ages, profiles and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination, but it does not include any other person under the Human Rights Code. Accommodations are available on request in the relationship to the materials or processes process.

Successful candidates will be required to submit a Criminal Background Check.

We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview. No agency or applicant phone calls please.

During these unprecedented times, Indigo Park is doing everything required to ensure the safety of its candidates and employees.

Indigo Park has adjusted its recruitment process to reflect the current climate we live in due to COVID-19. Therefore, we have transitioned to prioritizing virtual interviews.

We will continue to take every necessary precaution to ensure the well-being of everyone during our recruitment process.