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Amdocs: Cloud Network Engineer


This is a Full-time position in Ottawa, ON posted March 29, 2021.

Who are we?If you’re a smartphone user then you are part of an ever more connected and digital world.

At Amdocs, we are leading the digital revolution into the future.

From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected.

We make sure that when you watch a video on YouTube, message friends on Snapchat or send your images on Instagram, you get great service anytime, anywhere, and on any device.

We are at the heart of the telecommunications industry working with giants such as AT& T, Vodafone, Telstra andTelefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day.In one sentenceAmdocs Software Support Specialists are responsible for providing remote technical support to customers for Amdocs Policy and Charging solutions and will be the interface between the customers and the Product Development (R& D) teams, working with them to isolate possible defects, restore service and duplicate problems in the lab to identify resolutions.What will your job look like?To provide rapid response and ongoing technical support to Amdocs customers by identifying, troubleshooting, and resolving their technical problems.To participate in an after-hours emergency pager rotation and customer maintenance windows to perform deployment or upgrade activities as required.To collaborate with various functional departments (Product Management, R& D, and others) to ensuretimely and accurate solutions are provided to customers.To contribute to the development and growth of the overall business by pursuing the implementation of process exception examples and/or improvement ideasTo work in a tight, highly motivated, team environment taking on leadership responsibility when necessary.To conduct special internal and customer workshop when not covered by training departmentAll you need is…Undergraduate degree in Electrical Engineering or Computer Science/Engineering or equivalent technical discipline; graduate degree is a plus.Minimum 7+ years of technical experience across Wireless Networks and Cloud.Must have advanced knowledge of Diameter protocol knowledge.

HTTP2 Diameter knowledge is desirable.Good working exposure on the OCS (Online Charging System) In Depth knowledge of technology PCRF/PCEF, DPI, DRA, AAA, Radius/Diameter and Diameter interfaces (Gx,Gy,S6a,S13,Sy,Ro,Cx,Sh etc.) used in 4G LTE and IMS environment.Experience of working on Complex telecom project for deployment of Diameter Nodes/applications in both Bare metal, Virtual and Cloud environment Should be well conversant with cloud concepts including IaaS, PaaS, VMs, VNF, VNFM, Heat Templates, etc.

Knowledge of 5GC and 5G NR and virtualization (K8S, Openstack, Openshift…)Experience with Splunk, Grafana, Prometheus, Jaeger, EFK or ELK stack, software defined networking (SDN) as applicable to Wireless Packet CoreHands-on LINUX knowledge, scripting experience with languages such as python and configuration management tools like ansible,puppet ,chef and shell, along with test script development using Robot frameworkExperience with deployment, installation and administration of Cloud OpenStack and Cloud-native (Kubernetes) environments.

Cloud configuration, monitoring and troubleshooting knowledge.Experience in validation testing with the ability to execute test cases, report findings, perform integration activities, and the ability to debug complex issues using tools such as Wireshark, Tshark, tcpdump, snoop, etc.Excellent communication, inter-personal skills, teamwork and collaborative abilities with proven ability to work with cross-functional teams and to work with minimal supervisionWhy you will love this job:You will serve as an expert in specific technology.You will take an active role in technical mentoring within the team.Amdocs is an equal opportunity employer.

We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce