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Jnr Help Desk Analyst

S.i. Systems

This is a Contract position in Ottawa, ON posted June 2, 2021.

Our valued client is looking for an Jr. Help Desk Analyst/ Network Specialist for a 1 year contract in Ottawa! (Remote during Covid)


  • Develop and distribute status update reports that provide accurate and meaningful information related to the progress of a customer service issue.
  • May engage vendors and/or upstream partners (e.g. TP&E, CTO, NSF, Marketing) by providing constructive feedback to effect positive changes and network reliability.
  • Provides input into technical designs.
  • Participates and/or leads the planning, coordinating and implementating project requirements.
  • May consult with internal and/or external customers, peers and/or vendors to review major outages and trends and recommend service upgrades.
  • May assist in the development of Business Cases for capital or OPEX budgets.
  • Adherence to change management processes.
  • Develop and maintain documentation and information, e.g. network diagrams, typologies, contact information, etc.

Must to have skills:

  • 3+ years experience as a Help Desk Analyst/ Network Specialist
  • Cisco Certifications: CCNA, CCNP or experience using cisco products
  • Ability to work shift work (24/7 environment)

Nice to have skills:

  • Experience in service assurance in a telecom environment
  • Broad hardware knowledge including Cisco, Juniper, Alcatel and Nortel
  • Strong verbal and written communication in English and French