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Service & Experience Design Specialist


This is a Contract position in Ottawa, ON posted July 1, 2021.

Accenture Interactive-a new breed of agency that’s all about the Experience. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful. Visit us here to learn more about what makes us the Experience Agency.

Our mission within our Design Experience practice is to make people’s lives better and drive sustainable growth for clients by reimagining industries, value propositions, products and services, and operating models. Globally, we are a community of 2,000 designers, strategists and innovative brains from proud teams including Bloom, Fjord, Allen International, and Interactive’s Experience Consulting team – among others. With expertise in human-centered design, growth strategy, business, service, and interaction design, customer and employee experience, organization design, and venturing and incubation, we design holistic experiences that resonate and evolve with its users, supporting brand values across a wide variety of touchpoints.

At Accenture Interactive, Service & Experience Design are at the heart of our design process. Our service and experience designers are a diverse team of strategic, empathetic thinkers and deep interaction specialists who envision and craft experiences across digital and physical channels.

The Work:

As a Service & Experience Designer you will contribute to interaction design and service design activities on projects, including client workshops, creative brainstorms, interaction design, and service design definition. This is your opportunity to be part of a team that is creating positive impact for our clients and the world by creating products and services that people love.

  • Uncover user needs through research, develop deep insights, generate concepts, and craft how people will interact with the products and services we design.

  • Participate in and occasionally lead service and experience design activities, including client workshops, user interviews, and creative brainstorms.

  • Collaborate with our strategy, business design, and product design teams to understand user and business needs, identify design opportunities, and create meaningful service experiences.

  • Making ideas tangible for your client through visual storytelling and service design techniques.

  • Drive a user-centered design process that spans all phases of development, from framing a service opportunity to coordinating service delivery implementation.

  • Explain, discuss, and justify design decisions eloquently. Give effective feedback and direction to other team members.

  • Frame and tell the story of design solutions, explaining the teams thinking and rationale in a compelling way. Contribute to the communication of research findings, conceptual ideas, service strategy, service delivery, and implementation.

  • Own service and experience design deliverables such as behavioural customer segmentation, experience maps, user journeys, service blueprints, interaction models, process documentation, and workflows.

  • Advance the practice of Service and Experience Design as a discipline and practice, building and pulling in state-of-the-art methods from external and internal expertise.

  • Be a service and human-centered design ambassador within Accenture and the broader design community, attending and helping to plan practice and community events, workshops, and conferences. Contribute to articles, books, and other media on behalf of Accenture Interactive.