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Sr. Network Support Specialist to address hardware/software problems for a GC infrastructure security project

S.i. Systems

This is a Contract position in Ottawa, ON posted January 3, 2021.

The Government of Canada (GC) is continuing to make great strides in becoming a digital-first organization.

The organization is looking to improve the GC Information Technology (IT) infrastructure and the user experience by consolidating, modernizing, and standardizing where possible. Priorities to support the delivery of government-wide digital transformation include:

  • Ensuring the Government’s network is secure, fast and reliable.
  • Providing public servants, the digital tools they need and that support a modern workplace.
  • Helping to ensure the health of government systems and the modernization of applications by moving data to the Cloud or modern data centres; and
  • Enabling government-wide transformations through the creation of standards, revised services, and a new funding model.

Infrastructure Security Operations (ISO) is responsible for planning, designing, building, operating and maintaining effective, efficient and responsive cyber and IT security infrastructure to protect GC data and technology assets. ISO delivers technical safeguards that protect the government network systems and services by detecting and preventing unauthorized access, misuse, modification and denial of network-accessible resources and data. ISO provides protection through perimeter/border defense services, intrusion detection and prevention services, wired/wireless protection services and web filtering services. End-point protection and security monitoring are done through anti-virus/malware services, end-point management services, event logging and auditing services, and compliance threat and vulnerability assessment infrastructure services.The ISO directorate also provides enterprise-level authentication services to both GC employees and external client communities such as Canadian citizens and businesses. Enterprise Mandated Services comprise Internal and External Credential Management, Government of Canada Internal Credential Management services, Management of Identity, Credential Authentication, and Public Key Infrastructure.

Tasks include:

  • Coordinate installation, operation, maintenance, resolution of hardware and software problems, monitoring of traffic, capacity planning, system backup and user training for a Local Area Network
  • Evaluate, test, and recommend new data communication hardware and software
  • Maintain interface with vendor representatives and other computing resources to resolve hardware and software problems
  • Inform new users of the appropriate hardware and software specifications for access to the network
  • Install or coordinate installation of network hardware, software for use with personal computers and mainframe/personal computer interaction, and network upgrades according to vendor instructions
  • Configure equipment with assistance from vendor or other computing resources.
  • Prepare and maintain procedure manuals and documentation for internal use.
  • Maintain a reference library to include reference manuals and user guides.
  • Maintain accurate records and logs of users, equipment serial numbers, service records, maintenance agreements, warranties, wiring schemes and network problems and solutions
  • Develop, implement, participate, and test a network disaster recovery plan
  • Resolve all connectivity and internal technical problems.
  • Assist in training users to use the network and related software