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Sr Technical Writer to develop user guides and training material for case management solutions

S.i. Systems

This is a Contract position in Ottawa, ON posted March 23, 2021.

Our valued public sector requires the services of a Reliability cleared Sr Technical Writer to develop user guides and training material for case management solutions.

The organization is currently building case management solutions on MS Dynamics/D365 for clients as well as a focus on the deployment of other platforms as well. As these solutions are being built, end users and clients require user guides (how to guides) and training material (informal how-to sessions) on the system features as part of the handover of the solution.

Tasks:

  • Gather information from technical team on system features
  • Document clear and concise step-by-step instructions on how to use new features
  • Run through user guide with clients and end-users to ensure they understand the features to ensure proper handoff of the solution