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Communication & Member Services Liaison

Hotel Association of Canada

This is a Full-time position in Ottawa, ON posted September 13, 2021.

Job DescriptionPosition Title: Communication & Member Services LiaisonReports To: VP, Finance & OperationsOrganization: Hotel Association of Canada & Green Key GlobalLocation: Ottawa, Ontario (temporarily remote)About UsThe Hotel Association of Canada is the leading voice of the Canadian Hotel & Lodging industry, bringing legislative solutions to industry challenges. Our mission is to enhance the prosperity of the Canadian Hotel and Lodging industry through strong member engagement, effective advocacy, and the provision of valued programs and services.Operated by the Hotel Association of Canada, Green Key Global is a leading international environmental certification body that offers standardized programs and resources, designed specifically for the hotel and meetings industries. Green Key’s mission is the be positioned in the lodging industry as a leader in corporate social responsibility certification, through education, collaboration and promotion.About the Role:The Hotel Association of Canada is currently seeking a Communications & Member Services Liaison to support its Green Key Global and Hotel Association member programs.  Reporting to the Vice President, Finance & Operations, the Communications & Member Services Liaison will administer, coordinate and support the association’s member services, member engagement and related programs.  This will include working cross-functionally with other team members to develop and implement communication strategy and campaigns that support the organization’s objectives.  This will also include providing administrative and business support to all member programs and other areas of the business.   The ideal candidate will have several years of progressive experience in high-touch member support or customer service and communications / marketing experience.  This role will wear multiple hats throughout the day and must be equally comfortable processing administrative tasks (ie. member payments) while crafting creative and thoughtful communications to represent the program brands to our membership and the general public.Key Responsibilities:* Program member support – provide seamless and professional customer service support to members and prospective members, including guidance on assessment related questions, inspections, billing, etc.* Database administration – provide oversight and ownership over the HAC and GK databases, modify and update member profiles and relevant data on a daily basis.* Reporting – create, compile and provide regular and ad-hoc reporting to internal and external stakeholders.* Program development – support the team in all aspects of program, process and resource development including conducting research, tracking trends and making recommendations. * Communication – conduct research, content collection and writing to support social media and related communication efforts on a regular and ongoing basis.* Finance support – track accounts receivable, conduct follow-up where required, provide commentary to the Finance team, apply payments and reconcile accountsKnowledge & Skills Required:* Excellent communication skills (oral and written)* Self-directed, self-starter with the ability to manage time, prioritize and work independently* Able to balance multiple priorities and work to meet tight deadlines* Strong working knowledge of Microsoft Office applications, particularly excel* Experience using Adobe Photoshop, Adobe acrobat* Experience using email communication tools such as Constant Contact or MailChimp* Experience using social media for commercial purposes (Twitter, LinkedIn, Instagram, etc) and monitoring engagement and key performance indicators across platforms* Comfortable with technology, including learning new software* Previous experience in sustainability, associations, or similar roles would considered be an asse Requirements:* Bachelor’s degree or diploma in communications, public relations, business administration, hospitality or a related field.  Equivalent experience also considered* 2+ years of experience in a member services, high-touch customer service or administrative role* 2+ years of experience in a communications or marketing role or having had similar responsibilities* Knowledge of environmental sustainability practices and standards would be a benefit* Knowledge of accreditation schemas (ISO) would be considered an asset* Proven ability to manage multiple projects, priorities and stakeholdersLocation:Ottawa based. Temporarily remote.The candidate must have a suitable home-based workspace and reliable high-speed internet.HAC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We respect the dignity and independence of people with disabilities and provide accommodation and support to persons with disabilities throughout the recruitment and selection process.