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Manulift: Service Coordinator


This is a Full-time position in Ottawa, ON posted April 25, 2021.

We are the Canadian leader in telescopic forklifts and are experiencing significant Canadian expansion.

Working at Manulift means joining a team of enthusiasts and seeing that your daily actions have a direct impact on the success of the company.

We are known for delivering innovative solutions that maximize the productivity and profitability of Canadian businesses.With a keen sense of organization, ease of communication and established procedures, he will be able to mobilize technicians on the road and ensure their efficiency.Working closely with his foreman and his colleagues in the workshop, he will ensure rigorous follow-ups and will have to perform various tasks using software and computer tools at his disposal.

The Road Service Coordinator is responsible for taking service calls for the Ottawa region.

His role will also be to schedule appointments according to the various constraints of each in addition to establishing optimal routes to reduce downtime of equipment.Department: ServiceMain Responsibilities Manage customer calls according to priorities; Opening work orders; Coordinate andplan routes for the road technicians; Monitor and manage the work orders in progress; Perform various administrative tasks: document management, follow-ups, signatures, photos for guarantees, emails, etc.

Subcontracting management; Transfer to the workshop the machines that can’t be repaired on the road; Write and sendsubmissions according to our standards; Provide details and explanations of our invoices to customers; Any other related tasks.

Experience And Skills Sought Relevant experience in personnel management and / or supervisor role; Knowledge in mechanics or experience as a mechanic; Structure and sense of organization; Great at teamwork and strong communication skills; Sense of planning, time management and ability to manage priorities; Ability to work under pressure; Autonomous andrigorous.

Why Manulift?

A solid industry, operating in several markets; 24/7 virtual medicine service (EQ Care), group insurance and RRSP; Flexible hoursand days of personal leave; Corporate clothing (winter coat, jacket, sweaters, etc.); Membership credit for a center or a physical activity; Generous referral bonus (between $ 1,500 and $ 5,000 depending on the position); Free parking; Career advancement.

Only applicants selected for an interview will be contacted.In this document, the masculine gender is used solely for stylistic purposes.