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Senior Officer of Academic Development and Operations

University of Ottawa

This is a Contract position in Ottawa, ON posted November 18, 2020.

Salary (Grade: 08) Hiring salary range $55264$69,807

Position Purpose

Acts as the first point of contact for students by receiving, anticipating, acknowledging and responding to various student requests and provides an excellent customer service to attract, retain and maintain sufficient number of students in all programs of study. Performs administrative tasks such as assessing requests, making recommendations, approving certain requests and following up with students, colleagues and other faculties. As an ambassador for the University and the Faculty, attends convocation ceremonies and various events to promote the services of the University of Ottawa and the Faculty.

Essential Qualifications

Knowledge of administration normally acquired through post-secondary education and several years of experience in a similar role.
Knowledge of academic programs at the high school, college, undergraduate and postgraduate levels
Knowledge of and experience interpreting, communicating and applying processes, policies and methods
Experience researching and analyzing data as well as creating administrative and statistical reports
Experience in problem solving and decision making
Experience in customer service
Experience in implementing strategies and business plans for students
Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access), word processing, Windows and Internet
Capacity to deal with conflicting priorities and respect strict deadlines in a fast paced environment
Organizational skills, excellent judgment and attention to detail
Ability to listen and a strong sense of work ethics
Bilingual – French and English (spoken and written)

Key Competencies

Key competencies required at the University of Ottawa:
Planning: Organize in time a series of actions or events in order to realise an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.


All qualified candidates are invited to apply; however, preference will be given to Canadian citizens and permanent residents. The University of Ottawa is an equal opportunity employer. We strongly encourage applications from women, Aboriginal peoples, persons with disabilities and racialized persons. If you are invited to continue the selection process, please notify us of any particular adaptive measures you might require.

Applications from employees belonging to the bargaining unit SSUO will be considered first. Priority will be given to employees who have an entitlement as defined by their collective agreement or university policies. The University also accepts external applications; they will be selected in second place. Schedule with an average of 35hrs/week. Requirements related to skills and experience are determined by the University of Ottawa, and all positions are subject to relevant laws, collective agreements, and regulations. Please note that we will only communicate with candidates who are chosen for a preselection test or for an interview. Remember to upload a copy of your diploma(s) or a certificate of merit as well as a current version of your CV into the My documents section of your career profile (please include the job ID number, i.e. J0000-0000, in the title of your document).

Bilingualism – French and English (spoken and written); candidates must be rated at the Low Advanced (or higher) in comprehension of their second language to be considered for this position. The candidate’s level of proficiency will be determined with a test administered by the Official Languages and Bilingualism Institute of the University of Ottawa.